We proudly offer a price match guarantee and will beat any competitors price on a like for like item! 

If you have a better quote, please send it through to support@promomerch.com.au and we will respond within 24 hours. 

Want to chat on the phone – call us on 0406 426 102

We are here to help, our team is always available to support you from start to finish.

Your artwork will be sent back to you within 24 hours of receiving your order.

Once that has been confirmed, the order is put into production. 

Production Timeframes -   Production can take 6-12 days, depending on the type of decoration required on your order. 

Shipping - Then please add the following timeframes for delivery:   

5-7 business days
Australia-wide excluding Western Australia

7-9 business days
Western Australia

If you have a strict deadline please contact us before placing your order. 

International shipping may be available: Please contact us at support@promomerch.com.au for more information.

Make your order in 3 steps!

1. Send us your print ready file with your order.

2. We will get back to you with an artwork approval line drawing of your item.

3. You can either approve or make any changes to the order before it goes into production!

Laser Engraving
Precise lasers are used to engrave into the object. This process sees much better results than that of traditional engraving where tools physically make contact with the object and cause minor defects.

Screen Printing
This technique uses a woven mesh and ink blocking stencil. One colour is printed at a time, so often with multicoloured prints, several screens are needed. Screen printing is most effective with one colour print jobs.

Pad Printing
Pad Printing transfers artwork onto 3D objects using a silicone pad onto the merchandise. This method is effective on curved surfaces, as the silicone pad is able to slightly bend to print a clear image on the surface.

Embossing
This is where the printed area on the merchandise is raised off the surface.

Debossing
Debossing involves creating an impression in the substrate using a plate that is pressed into the material.

Digital Print
Digital printing uses digital artwork files such as PDFs which are sent directly to the printer and a mixture of inks is used to create the print on the merchandise. This process allows for faster turnaround time and the ability to print shorter runs as the setup time is significantly minimised.

Heat Transfer
The artwork is digitally printed on vinyl which is then transferred onto the material using a heat press.

Sublimation
The inks that are transferred to the material is passed from a solid to gas state and thoroughly bonded to the material in that way.

Embroidery
A high powered sewing machine creates the pattern or logo on textile based merchandise. Generally used for uniforms, apparel and headwear, multiple colour embroidery is available.

Mistakes happen, even if they are rare! If you are unhappy with what we supplied, then we are unhappy!

Contact us straight away via email at support@promomerch.com.au, explain the problem, send some photos and we will see what we can do to help.

If the product is in it's original condition then you will receive a 100% refund within 5-7 days after receipt.

Please note the following on our returns and refunds policy:

- Once an order has been approved, we can’t change or cancel the order. This also includes the changing of sizes, colours, or decrease quantity.

- Once an order has been received all claims must be made within 7 Business Days.

-No returns are accepted if there are signs of use.

We do our best to meet all our customers timeframes. If you have an event, or something extremely time critical we suggest you email us at support@promomerch.com.au before placing the order.

However, please note we can not be held accountable for manufacturing and shipping delays.

Looking to make a corporate order for your team? Dealing with large custom merch orders are our bread and butter.

Email support@promomerch.com.au with your details and we'll take care of everything you need.